Kawasaki Training Content

=======Interactive dealer training programs=======

Belt Light Reset Procedure. Actually four procedures effective for all models having belt monitoring systems. Basically an eLearning supplement to bulletin ATV 07-02, with interactivity, knowledge checks, the works.

K.O.R.E. stands for Kawasaki Owner Relationship Excellence. It is Kawasaki's first customer satisfaction system. Part 1 is about how to manage Hot Alerts, or responses to customer surveys requiring immediate action. Interactive.

K.O.R.E. Part 2. How to use the dealer growth tools. K.O.R.E. contains a kind of "back end" portion designed to enable tracking and dashboarding customer feedback on dozens of issues and parameters, including the ability to compare the dealership with others in the region and also nationwide. Interactive.

Optmizing Your Customer's Service Experience. A live course conducted during the 2012 and 2013 training seasons. A very successful course that was discontinued when the K.O.R.E. program was established.

ZX-10R battery prep. An online course. Three steps to preparing Kawasaki's minimalist sportbike battery.

Kawasaki Assembly and Prep. Includes a significant section on the importance of delivery, including role-playing, knowledge checks, the whole deal.

How to Use the Kawsasaki Product Support Hotline. Interactive online course. Our first interactive program, and an important one for our dealers.

Service Manager Fundamentals Part 1. Interactive online course. Kind of a hodge-podge. I was the subject matter expert and project leader only on this one. It was written and produced by Pacific Technologies Solutions.

 

Service Manager Fundamentals Part 2. Interactive online course. Produced by PTS.

Service Manager Fundamentals Part 3. Interactive online course. Produced by PTS.

Kawasaki Service Writer Part 1. A short and sweet eLearning course. Objectives are: Draw Out the Customer's Real Needs, Sell Service as Benefits, Overcome Service Sales Objections.

Kawasaki Service Writer Part 2. Part two of the above eLearning course. Objectives are: Educate Customers During Delivery, Qualify Inquires, Determine Warranty Rsponsibility.

 

Managing the Repair Campaign Process. The thrust of this program is the proper handling of recalls and other Kawasaki service campaigns. Properly ordering parts, scheduling work, using k-dealer's online vehicle record lookup, and more.

Introduction to Kawasaki Diagnostic System (KDS). An introduction to Kawasaki's digital fuel injection and engine management troubleshooting software. Identifying the system pieces, hooking up to a vehicle, and using the seven most commonly used KDS functions.



======Kawasaki.com customer how-to videos======

Getting the Most From Your Pneumatic Spring Fork
2013. Wrote and produced, on assignment. This one was directed by Robert Lovy, of Interactive Digital Electronic Art (IDEA), in Redondo Beach, CA, and post production by Robert and Perry Okimoto, also of IDEA. Good people, great quality. A 12-hour shoot using a "Red" camera at Pala Motorsports Park, Pala, CA. Voiceover and on-camera are by the one and only Jeff Emig.

Kawasaki Foam Air Filter Service
2010. Foam air filter service. Produced on assignment, using Teryx. Wrote, produced, directed, shot, edited. Todd Schick voiceover. Canon HFS100, Adobe Premiere Elements.

Kawasaki Battery Care
2011. Common battery maintenance tips. Using Ninja 250 and ZX-10R. Conceived, wrote, produced, directed, shot, edited. Todd Schick voiceover. Panasonic HDC-TM900, Adobe Premiere Elements.

Kawasaki Drive Chain Care
2012. Common drive chain maintenance tips. Mostly Ninja 250. Conceived, wrote, produced, directed, shot, edited. Todd Schick voiceover. Panasonic HDC-TM900, Adobe Premiere Elements.

You and Your Owner's Manual
2012. Owner's manual highlights. Produced on assignment. Wrote, produced, directed, shot, edited. Todd Schick voiceover. Panasonic HDC-TM900, Adobe Premiere Elements.

KDS Windows 7 32-Bit Installation
2012. Installing KDS on Windows 7 32-bit laptop. Conceived, wrote, produced, directed, shot, edited. No audio in this one. Never got around to it, plus I expected to use this one in live training, thus no sound was wanted. Demo Builder v8.

Brute Force 750 Throttle Sync
2012. Conceived, wrote, produced, directed, shot, edited. Todd Schick voiceover. Panasonic HDC-TM900, Adobe Premiere Elements.

KVF Cam Timing
2007. ATV engine cam timing. Ths is one of our most-watched videos, as the timing procedure on this engine is very non-intutitive. For all that, this video follows the official service manual procedure exactly. Conceived, wrote, produced, and directed. Shot and edited by Doug Cwiak of Industrial Media Arts, using a Canon XL2, post in Final Cut Pro. Voiceover by Darrin Smith.

KDS: TPMS and FOBs
2007. Using KDS to register tire pressure sensors and keyfobs. Originally a 3-part series, using Concours 14. Conceived, wrote, produced, and directed. Shot and edited by Doug Cwiak. Canon XL2, Final Cut Pro. Voiceover by Darrin Smith.

Ultra Key Registration
2007. Registering Ultra Jet Ski electronic keys. Probably our second-most-watched video. Conceived, wrote, produced, and directed. Shot and edited by Doug Cwiak. Canon XL2, Final Cut Pro. Voiceover by Darrin Smith.

Disassembling the Ultra 250/260 Supercharger
2010. Disassembling, inspecting, and reassembling the 2007-2010 X model supercharger. Conceived, wrote, produced, directed, shot, edited. Canon HFS100, Adobe Premiere Elements. Voiceover by Tim Rice.

The GTPP in Four and a Half Minutes
2009. Part 3 of a three-part program about Kawasaki's Good Times Protection Plan, the company's own ESC. On assignment, wrote, produced, and directed. Shooting and post by Dealership University in Atlanta. (DU also has a new-ish dealer marketing consulting and solution provider business, Powersports Marketing). They're good people. Tory Hornsby is a special fella. This version of the project was made just for the Service Manager.

The interactive content is viewable only on Kawasaki's dealer-specific site, K-Dealer.com. Most of the videos on the other hand are viewable on Kawasaki's YouTube channel, Kawasaki TV, and also by browsing to www.kawasaki.com. Go to Owner Info, then How-To Videos. A few of them are on my own YouTube space.


======Hands-On course lesson plans======
The H2 course is a one-day course with seven objectives. The historical, Beyond Belief, 320 hp, 230 mph, 21 psi supercharged hot rod introduced a number of exotic new technologies to the Kawasaki product line, many of which brought unique maintenance requirements as well.
The KDS course is a two-day course with five objectives. Students are required to install this important diagnostic tool, download and install updates, properly connect to various Kawasaki vehicles, use KDS' seven main functions, and use KDS (Kawasaki Diagnostic System) to troubleshoot an actual problem on a vehicle.
The street bike course is a two -day course with five objectives. The entry-level course focuses on performing critical factory-prescribed maintenance tasks.
The Side x Side course is a three day course with twelve objectives. Students test fuel pumps, adjust valves on the Kawasaki Mule and Teryx, perform troubleshooting procedures, rebuilds the CVT, and more.
The Ultra course is a three-day course with twelve objectives. The Ultra course is all about Kawasaki's supercharged personal Jet Ski watercraft. The student troublshoots performance, times camshafts, services the supercharger, and rebuilds the jet pump.


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